Returns & Refunds
All tracked packages come with insurance for the protection of your purchase!
As long as your order has not shipped, we can offer a refund/cancel an order. LPS Emily Shop does not offer returns or refunds once the product has been sent. All of our products are quality checked before being shipped, however, any issues with orders can be redirected to LPSEmilyShop@gmail.com and we will be happy to help where we can!
✧ For care instructions on products, please refer to the FAQ page or to the care card that comes in your package.
✧ Refunds on lost mail are possible! Reach out if you have problems receiving your package!
Shipping Policy
We currently ship to a handful of locations! Canada, USA, Mexico, UK, New Zealand, Australia & *Europe.
✧ Packages shipped to the UK may be accompanied by customs charges when received
✧ Tariffs for the USA are collected at checkout to avoid unexpected fees at your door
✧ All mail is shipped from Mississauga, Ontario and will be shipped through the following:
- Untracked letter mail (stickers)
- Tracked mail
✧ Processing: products may take a few days to ship out due to the nature of LPS Emily Shop being run independently!
✧ Shipping costs are calculated based on location
✧ Packages are sent tracked and with insurance by default to ensure it arrives at it's target location. Delivery estimates are given once the item has shipped (typically around 7-8 business days: USA).
*Certain countries in Europe are excluded from shipping due to extremely high shipping costs and new import laws
Lost or Damaged Mail?
Mail is considered lost if:
✧ Untracked mail does not arrive in 1+ month Canadian and 2+ months American.
✧ Tracking info hasn’t been updated in 2+ months.
✧ A package is marked as 'delivered' but is unable to be found.
Reach out to LPSEmilyShop@gmail.com for help regarding lost or damaged mail! We are able to offer assistance with submitting claims to postal services for up to $100 CAD in refunds, or replacement items. All packages are insured.
For packages containing one-of-a-kind LPS customs, refunds are limited to a maximum of $100 upon claim approval by the postal service, as these items cannot be replicated.
Incorrect shipping address?
If an incorrect shipping address was inputted at checkout, please contact us for support as soon as possible. Products are shipped out within a week (or less) of ordering.
LPS Emily Shop Policy
By purchasing from LPS Emily Shop you understand and accept that:
✧ Any additional import or custom fees applied upon delivery are the customer’s responsibility and not affiliated with LPS Emily Shop
✧ If there will be any delays in shipping at the fault of LPS Emily Shop, buyers will be notified
✧ Delays in postage or shipping once packages have been dropped off at the post office are not at the fault of LPS Emily Shop